4.8/5
★★★★★ Rating
150+
Customers
Customer calls. Sorted.
Upgrade your voicemail to a 24/7 call assistant: organise your missed calls and voicemails automatically, saving you up to 7 hrs a week.
☑️ Keep noise at bay with smart filtering and prioritisation
☑️ Get clarity & records with summaries & transcripts
☑️ Save time with auto block on spam and scam calls
☑️ No need to call back unknown nbrs with auto follow-ups
Boost your productivity today
Effortless call management
Our call management software has got your back 24/7 and will take messages for you like a pro so you can say no to the constant flow of interruptions and reclaim your time.
Software at your service
Not just a clever answering machine but a powerful smart Ai software that feels like a personal assistant in your pocket. Super easy to setup and entirely customisable.
Work Uninterrupted
Work distraction free while your voicemails are filtered and prioritised
Never Miss Something Urgent
Our algorithm is very good at spotting urgency. When your attention is required right away we will let you know.
Daily Email Summary
Process the rest of your messages on your own time. When you decide to take the pulse all the information is there for you.
No More Spam
Scammers and time wasters can no longer steal your time. Just like your email your voicemail now has a spam folder 🥳
Never Miss a Sale
Leads are automatically engaged helping you never miss a sale
Lead Collection
Our system detects when a voicemail is about a new job. We then automatically send an SMS reply to engage the prospect.
Detailed Job Summary
We gather key information from the client so that you’re already clued in their needs when/if you decide to call them back.
Work Stress Free
Become more productive as you no longer have to drop the tools to answer a call worried that you’d otherwise miss a sale.
Read Voicemails in Seconds
Process your missed calls in seconds and get back to callers quickly
Automatic Summary
No need to listen to never ending messages. It only takes seconds to understand what the caller was after.
Ready to Send SMS Reply
Get the conversation going and everyone engaged in just 2 clicks with a ready to send draft reply.
Email Transcripts
Get a searchable email with the full transcript and recording attached. No possible confusion about what was said.
Put it to the test
Enter your email address below to get instant access to the test number.
Success!
Grab your phone and leave Will a test voicemail (check your emails on your phone to easily access the phone number for the demo). Wait 20-30s to see your message in the list below.
Success!
Give (virtual) builder Will Barrow a call and leave him test messages. Wait 20-30s to see your message in the list below.
Testimonials
If you’re not succeeding, we’re not succeeding.
It was challenging to juggle customer calls and the long list of jobs in the workshop at the same time… The OnSilent product paid for itself after one day… So much more time that it felt wrong at first lol.
Colm Whale
Steel Worker
My wife helps me with the admin and scheduling and OnSilent has made it super easy with all relevant queries sent directly to her! She loves it and it freed a lot of my time. Keep up the great work gang.
James Stanley
Plumber
I love the OnSilent email updates, I’ve got them setup first thing in the morning, at lunch and then late arvo. This works really well for me and give me massive windows of time with minimum distraction. Thanks guys!
Paul Rogers
Carpenter
My phone used to be a huge stress point as it would stop me from getting enough space to tackle the profit-making and more strategic tasks on my plate. OnSilent has made a big impact and everyone in the team rates it highly!
Sam Vigos
Builder
Call Management Software Pricing
The value of a personal assistant processing your missed calls for less than the cost of a couple of disc blades at Bunnings.
Monthly
billing
Yearly
20% OFF
Starter
BEST FOR YOU!
$29
(ex. GST) / mth
+ $0.45 / voicemail
Best for tradies or contractors with a low volume of calls.
Works with your existing phone & number. Renews yearly, cancel anytime.
✓
Voicemails summary
✓
Inbox notifications
✓
Searchable transcripts
✓
Business Profile
Pro
BEST FOR YOU!
$79
(ex. GST) / mth
+ $0.40 / voicemail
Best for established tradies with a larger volume of calls.
Works with your existing phone & number. Renews yearly, cancel anytime.
Everything in Light plus:
✓
Auto-reply to leads so you never miss a sale
✓
Pre-generated follow-up answers ready to go
✓
Auto-referrals to your list of preferred partners
✓
SMS notifications for urgent calls
✓
Daily report of all your voicemails
Help me choose!
Calculate your savings and see which plan would give you the most bang for your buck.
Number of calls per day:
Your average hourly rate: $
Assumptions:
60% of calls could have been dealt with at a more convenient time. Calls lasted on average 3 minutes. Calculations based on a 5 days week (M-F).
Team Plan
Best for business with 3+ users who frequently work on projects together.
$190
(ex. GST) / mth
+ $0.35 / voicemail
Works with your existing phones and numbers. Renews yearly, cancel anytime.
Everything in the Pro plan plus:
✓
3 licences included
✓
Extra licence $60 + GST
✓
Lowest rate per voicemail
✓
Message routing
✓
Office voicemail inbox
✓
Team analytics
Not convinced?
1If during your first month you realise this isn’t for you we’ll refund you no questions asked.
2There is also no contract lock in and you can cancel at any time during your billing cycle. For example if you have opted for a yearly billing cycle (to get the 20% discount) and you decide to cancel mid year, your plan will continue for the remaining of the year and will stop at the end of your 12 month billing cycle period.
Benefits and advantages of a Call Management Software
If you’re looking for the best bang for your buck, it’s hard to go past a solid call management software like OnSilent.
✓ Cost Effective
For a tiny fraction of the cost of a receptionist or VA it gives you back so much time that in most cases it pays for itself within the first couple of weeks.
✓ Simple
Call center platforms and automated call answering systems are not tailored to tradies and come with a lot of complexity.
✓ Flexible
Turn it on or off at will. Hand over as much or as little as you want. And it keeps improving with new features released every month.
✓ Always on
24/7 availability. Unlike a virtual assistant or a receptionist the OnSilent app is always on, never sleeps or goes on holidays.
How to install
1/3 Forward Your Missed Calls
Using a simple call forwarding command redirect your missed calls to the OnSilent software. It’s easy to do and can be reverted just as easily.
2/3 Enjoy The Upgrade
The software now automatically takes messages for you when you can’t answer the phone and sends you alerts and summaries to keep you in the loop.
3/3 Entirely Customisable
Hand over as much or as little of your workflow as you see fits. You’re in control. The OnSilent software is entirely customisable.
Got a question?
Check out the resources below and get in touch if there is anything else.
How does it work?
All you need to do is setup your call forwarding preferences to direct your missed calls to the number assigned to your account (it’s done super easily in 30 seconds). When you miss a call it is now directed to the OnSilent software for it to take messages and handles the transcriptions etc.
Does it work with all providers?
OnSilent works with all mobile carriers as long as your provider allows you to redirect your missed calls to another number. In most cases, this is easily done with Telstra, Optus, and Vodafone. Check this page for a detailed guide to setting up OnSilent on your phone.
Can I turn it off?
Just as easily as it is setup you can reverse things and go back to your normal voicemail setup at any moment. We also provide detailed instructions on how to do that.
Are there volume discounts?
Yes, we have a plan for teams that comes with 3 licences. Extra licences can be purchased at $49 / licence / month.
We also have an enterprise plan for bigger teams that starts at 50 licences.
Any software integrations?
It works without issues with other softwares but there isn’t any specific integration yet. One way to look at it is that it gives a massive upgrade to your voicemail so it won’t change the way you schedule jobs or take payments and certainly won’t brake anything. An actual integration (with Servicem8 for example) definitely is on the roadmap though!
Can I still answer my phone?
Absolutely! Nothing changes, one way to look at it is that your voicemail has now been massively upgraded. You can still answer your phone anytime, but when you don’t OnSilent has got you covered and does the work for you so that you can get in your zone and ignore your phone. Just put it on silent (see what we’ve done here)!
How else can I use it?
Upon signing up you are assigned a regular phone number linked to the OnSilent voicemail service. You can choose to share this number with anyone you feel like. Some of our users only give out their OnSilent number to clients. That way all their inbound calls are alway filtered etc for them while they can concentrate on doing their work.
Do you offer a free trial?
Yes! Our Lite and Pro plan both offer a 7-Day free trial.
Can it handle concurrent calls?
Yes, the system can handle a large volume of simultaneous calls and works 24/7/365.
Do I need to install an app?
No. Currently the software works entirely app-free. We are planning to introduce an app late 2024 but it will be optional and the core functionalities of the OnSilent Call Management Software will keep working without it.
Anything else?