OnSilent is committed to enhancing communication for professionals by offering a superior voicemail solution that includes the ability to send and receive SMS messages. To ensure the integrity and reliability of our services for all users, we enforce a Fair Use Policy aimed at preventing misuse and maintaining a safe, productive environment.
This policy is an essential part of our service agreement, and adherence to it is necessary for all users. It’s designed to complement our Terms of Service, available at onsilent.com/terms-and-conditions/, into which this Fair Use Policy is incorporated.
OnSilent reserves the right to impose limits, charge overages, or terminate your use of the Services at our discretion if your usage, especially concerning SMS messaging, significantly deviates from typical professional communications or if you breach any rules in this Fair Use Policy. We aim to provide prior written notice of any concerns regarding your usage and allow a reasonable period for adjustments.
Rules for Messaging on OnSilent
To maintain a respectful and legal use of OnSilent’s messaging features, users must not:
- Send messages that are obscene, defamatory, threatening, harassing, hateful, abusive, racially or ethnically offensive, or that incite or encourage illegal or inappropriate actions.
- Engage in fraudulent messaging activities, including impersonation, scams, phishing, or deceptive practices aimed at unlawfully obtaining personal information.
- Utilize the service for unsolicited cold messaging without proper consent and providing clear opt-out options.
- Distribute malicious content, such as malware or viruses, through messages.
- Promote or sell prohibited items or services through messages, including but not limited to controlled substances, gambling, adult services, hate speech, alcohol, firearms, tobacco, high-risk financial services, and illegal or unethical marketing practices.
- Use SMS for high-volume, non-personal communications not consistent with normal professional use cases, such as spam or mass advertising campaigns without individual consent.
Enforcement and Compliance
Violating this Fair Use Policy can lead to interventions by OnSilent, ranging from warnings to limitations on service features, imposition of overage charges, or in severe cases, termination of service. Our goal is to ensure that all users can rely on OnSilent for professional communication needs without disruption.
We encourage responsible use of our messaging features and are committed to working with our users to address concerns and ensure compliance with these guidelines. By using OnSilent’s services, you agree to adhere to this Fair Use Policy and help maintain a professional, efficient communication platform for all users.