At OnSilent, Your Privacy Matters
We’re committed to responsibly handling the personal data we collect from you through our voicemail and SMS services. This Privacy Policy outlines how we collect, use, and share information when you use OnSilent’s Services. By engaging with our Services, you’re acknowledging and consenting to our practices as described below.
Your interaction with OnSilent’s Services is governed by this Privacy Policy and our Terms of Service, which this Privacy Policy forms a part of. Undefined terms in this Policy have the definitions provided in the Terms of Service.
Accessibility
Should you have a disability, you can access this Privacy Policy in alternative formats by reaching out to hello@onsilent.com.
Privacy Policy Contents
- Coverage of This Policy
- Personal Data We Collect
- Profile or Contact Data
- Contact List Data
- Payment Data
- Device/IP Data
- Web Analytics
- Social Network Data
- Professional or Employment-Related Data
- Recordings and SMS Messages
- Geolocation Data
- Other Voluntarily Provided Information
- Sources of Personal Data
- Our Use of Personal Data
- Sharing Your Personal Data
- Legal Basis for Processing
- Data Retention
- Your Rights and Choices
- International Data Transfers
- Changes to This Policy
- How to Contact Us
1. What This Policy Covers
This policy addresses how we handle the Personal Data collected through our Services. “Personal Data” refers to information that identifies you as an individual or relates to an identifiable individual.
2. Personal Data We Collect
Below are the categories of Personal Data we may collect:
- Profile or Contact Data: Includes names, email addresses, phone numbers, and unique identifiers like passwords.
- Contact List Data: We may access your phone contact list to enhance our Services, with your consent.
- Payment Data: Includes payment card type and last four digits, processed via our payment partner, Stripe, Inc.
- Device/IP Data: Encompasses IP addresses, Device IDs, and browser types used to access our Services.
- Web Analytics: Covers interactions with our web pages and ads, as well as service usage patterns.
- Social Network Data: May include information from social media accounts linked to our Services.
- Professional Data: Information related to your job, such as title and employer details.
- Recordings and SMS Messages: Voicemails and SMS messages processed through our service for transcription or analysis.
- Geolocation Data: Derived from your IP address to provide location-specific services.
3. Sources of Personal Data
We collect information directly from you, through your use of our Services, and from third parties such as analytics or advertising partners.
4. Use of Personal Data
We use your data to provide, improve, and personalize our Services, including managing user accounts, processing transactions, and for security and legal purposes.
5. Sharing Your Personal Data
Your data may be shared with service providers, advertising partners, and as required by law or in the interest of security or to enforce our Terms of Service.
6. Your Rights and Choices
Depending on your location, you may have rights regarding your personal data, including access, correction, deletion, and portability. Contact us at hello@onsilent.com to exercise these rights.
7. Data Retention
We are legally obliged under the Australian Telecommunications Act to retain your voicemails and SMS for a minimum period of 2 years.
8. International Data Transfers
Our Services are hosted in the United States. By using our Services, you consent to the transfer, storage, and processing of your data in the U.S. and potentially other countries.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes to our information practices. We’ll notify you of any material changes by posting the new policy on our site and/or informing you via email.
10. Contact Us
For questions about this Privacy Policy or our privacy practices, please contact us at:
- Website: onsilent.com
- Email: hello@onsilent.com
This policy is effective as of 01/03/2024.