We are tradies

Delivering Unparalleled Value to Tradies:
Our Tailored Approach

Deep Industry Knowledge and Specialisation

In the fast-paced world of trade services, having the right tools can make all the difference. With two decades of experience building successful online businesses and working closely with tradies, we’ve developed a solution that truly understands and addresses the unique needs of the trade industry. Here’s why our product stands out in delivering value to tradies.

Our journey in the tech and tradie space spans 20 years, including ventures like Pollenizer, Evergiving, Healthengine, Heyscape, and hipages. This extensive experience has given us unparalleled insights into the daily challenges and needs of tradies. We’ve taken this knowledge and channeled it into creating a product that speaks your language – literally and figuratively.

Tailored Features for Tradies

Language Processing

Our system understands the jargon. When processing voice data, we know you’re more likely to mention “Bunnings” than “bunnies” and we know what a smoko is!

Location Aware

We recognise the importance of service areas in your business, helping you manage calls from within and outside your coverage zones.

Auto Engage Leads

When a voicemail is detected as a lead our system automatically sends them an SMS asking for more detailed informations and decreasing the chances of them moving on.

Auto Referrals

If you give us a list of your preferred partners the system will then automatically suggest to make referrals for you when relevant. Keeps everyone happy.

Alerts for Urgent Calls

Some calls do need immediate attention. When that is the case the software makes sure to get your attention with all you need to make a quick decision.

Daily Report

A busy day might mean lots of calls making it hard to stay on top of it all. That’s why you can choose when you want to receive a daily report of all your messages.

See All Features

Comprehensive Call Management

Our product doesn’t just handle voicemails – it’s a complete call management solution:

  1. Voicemail Handling: Efficiently manage messages when you can’t answer.
  2. Missed Call Tracking: Capture opportunities even when callers don’t leave a message.
  3. Call Notes (Coming November): Get summaries of your conversations, helping you keep track of important details without extra effort.

Evolving with Your Needs

We believe in growing our product based on your feedback. Here’s what we’re working on:

  • Local and 1300 Numbers: Easy redirection to your mobile, allowing you to separate work and personal calls without changing your setup.
  • Seamless Integration: No need for new equipment or extensive changes – our system adapts to your current workflow. Where possible we provide integration with your existing Job Management System.

“Our product isn’t just another tech solution – it’s a partner in your business growth. Built on years of experience, tailored specifically for tradies, and evolving based on your needs, we’re committed to delivering value in ways that matter most to you.”

The OnSilent founding team, Pierre and Marie. Yes Pierre looks like he could do with more sleep.


Pierre and Marie

Founders – OnSilent

Compliance and Security First

We understand the importance of data security and regulatory compliance:

  • Telecommunications Act Compliant: Rest easy knowing we meet all necessary regulations.
  • AWS-Based Infrastructure: Your data is protected with enterprise-grade security running the biggest technological service in the world.

A Softer Approach to Technology

We’re not here to overwhelm you with complex tech.
Our philosophy is simple:

  • Gradual Feature Rollout: We introduce new capabilities at a pace that allows you to learn and adapt comfortably.
  • Focus on Meaningful Value: Every feature we develop is designed to make a real difference in your daily operations.

Latest blog articles

On our blog we’re offering tradies tips & tricks and tutorials to improve their work efficiency. Check the latest below!