7 Best Voicemail Service for Small Business Picks for 2025

In a competitive market, a missed call can mean a lost client. While standard phone voicemail catches the message, it often lacks the professionalism and efficiency required to manage customer communication effectively. For busy professionals like mortgage brokers, real estate agents, and tradespeople, a generic "please leave a message" greeting doesn't build trust or streamline your workflow. It simply creates another task on your to-do list: manually checking and returning calls, often without any context.

A dedicated voicemail service for small business transforms this process from a reactive chore into a proactive business tool. These platforms offer advanced features like automated greetings, voicemail-to-text transcription, intelligent call routing, and integration with your CRM. This means you can prioritise urgent enquiries, delegate tasks, and maintain a professional image, even when you can't answer the phone.

This guide simplifies your search. We've analysed the top voicemail services available in Australia, detailing their core features, pricing, and ideal use cases. You'll find a clear, side-by-side comparison to help you select the right solution for your specific business needs. We've included direct links and screenshots for each platform, from OnSilent and Voxbox to specialised options like OfficeHQ and VOXY AI, so you can make an informed decision quickly and get back to business.

1. OnSilent: The AI-Powered Call Assistant for Ultimate Productivity

OnSilent positions itself not merely as a voicemail service but as a comprehensive AI-powered call assistant specifically built for busy Australian professionals. It’s designed to be a productivity tool, acting as a 24/7 gatekeeper for your business phone line, allowing you to reclaim focus and minimise interruptions from non-urgent calls. This makes it a standout voicemail service for small business owners who are constantly on the go.

Its core strength is the intelligent categorisation of incoming calls and messages. The AI analyses interactions and sorts them into priority levels, ensuring you only get disturbed by genuinely important matters. This is a game-changer for sole traders in fields like real estate or skilled trades, where every saved minute directly translates to more time for client-facing or revenue-generating work.

Key Features & Benefits

OnSilent offers a suite of features designed to streamline communication management:

  • AI Call Screening & Categorisation: The platform automatically identifies the caller's intent, separating urgent client enquiries from spam, telemarketers, or general queries.
  • Intuitive Swipe Interface: Managing messages feels less like a chore. A simple swipe-based system in the app allows you to quickly archive, respond to, or action messages, similar to managing an email inbox.
  • Customised Greetings & Responses: You can set up professional, tailored greetings and automated SMS responses based on the time of day or call category, ensuring callers always receive a prompt, professional interaction.
  • Voicemail Transcription: All voicemails are transcribed into text, allowing you to read messages at a glance without having to listen to them, perfect for when you're in meetings or on a noisy job site.

Ideal User & Practical Application

Real-World Scenario: A real estate agent is in the middle of a property auction. Instead of her phone buzzing with multiple calls from contractors, buyer's agents, and cold-callers, OnSilent intercepts them all. It transcribes a voicemail from a high-value client about a new listing and flags it as "Urgent," while automatically sending a standard SMS response to a contractor asking about a maintenance job. The agent can review the urgent message discreetly without disrupting the auction.

Pricing & Availability

OnSilent operates on a subscription model, with plans tailored to the needs of individual professionals and small teams. It is currently available exclusively for users in Australia.

  • Pros:
    • Excellent AI-driven call filtering saves significant time.
    • Intuitive and modern user interface.
    • Designed specifically for the Australian small business market.
  • Cons:
    • Currently limited to the Australian region.
    • May be more feature-rich than what a business needing a basic voicemail box requires.

Website: https://www.onsilent.com

2. Voxbox: The Professional Landline Voicemail Solution

Voxbox offers a straightforward yet powerful solution for small businesses looking to establish a professional presence with a dedicated landline number. It focuses on providing core voicemail-to-email functionality, making it an excellent voicemail service for small business owners who need reliability without complexity. It's designed to ensure no call is ever missed, projecting a polished image for sole traders and small enterprises in Australia.

The service's main appeal is its simplicity and effectiveness. By providing a dedicated local landline number for Sydney or Melbourne, it allows businesses to separate personal and professional calls easily. All missed calls are directed to a professional voicemail system that then delivers messages directly to your email inbox, complete with transcription, ensuring you can manage communications efficiently from anywhere.

Voxbox

Key Features & Benefits

Voxbox is built around features that enhance business efficiency and professionalism:

  • Dedicated Local Landline Numbers: Get a Sydney (02) or Melbourne (03) number to establish a local presence, even if you operate nationally.
  • Voicemail-to-Email with Transcription: All voicemails are automatically transcribed (for messages under 30 seconds) and sent directly to your email, allowing you to read messages quickly.
  • Customisable Greetings: Record a professional voicemail greeting up to 15 minutes long to provide callers with important information or a polished brand message.
  • Simultaneous Call Handling: The system can handle multiple incoming calls at once without callers ever hearing an engaged tone, capturing every single lead.
  • SMS & Email Notifications: Receive instant SMS and email alerts for every new voicemail, ensuring you can respond to urgent matters promptly.

Ideal User & Practical Application

Real-World Scenario: A trades professional in Sydney is on a noisy construction site and cannot answer her phone. Instead of potential clients reaching a personal, unprofessional voicemail, they are greeted by a custom message from her Voxbox number. A new client leaves a message about an urgent plumbing job. The tradesperson instantly receives an SMS alert and an email with the transcribed message, allowing her to read the details and call the client back between tasks, securing the high-value job.

Pricing & Availability

Voxbox operates on a simple, no-lock-in contract basis, offering flexibility for small businesses. It is available for businesses across Australia, although the dedicated landline numbers are currently limited to Sydney and Melbourne prefixes.

  • Pros:
    • No minimum contract provides excellent flexibility.
    • Handles multiple simultaneous calls, ensuring no lost leads.
    • Can send voicemail notifications to multiple email recipients.
  • Cons:
    • Dedicated local numbers are restricted to Sydney and Melbourne.
    • Automatic transcription only works for messages under 30 seconds.

Website: https://www.voxbox.com.au/

3. Straight 2 Voicemail (S2VM): Direct-to-Voicemail Marketing and Communication

Straight 2 Voicemail (S2VM) offers a unique and powerful approach, distinguishing itself as a proactive communication tool rather than a reactive answering service. It focuses on ringless voicemail and SMS broadcasting, allowing businesses to deliver pre-recorded messages directly to a customer's voicemail inbox without ever making their phone ring. This makes it an exceptional voicemail service for small business owners focused on marketing, promotions, or non-urgent client updates.

Straight 2 Voicemail (S2VM)

The platform’s core value lies in its non-intrusive nature. For industries like mortgage broking or real estate, where a single announcement about new rates or listings needs to reach hundreds of clients, S2VM provides a scalable way to communicate personally without interrupting their day. Its extensive integration capabilities, particularly with Zapier and Salesforce, mean it can slot directly into existing marketing and CRM workflows.

Key Features & Benefits

S2VM is built for targeted outreach and seamless integration:

  • Ringless Voicemail Delivery: The standout feature allows you to send audio messages directly to voicemail, ensuring your message is heard without being disruptive.
  • SMS & MMS Broadcasting: Complement your voicemail drops with text message campaigns, including the ability to send MMS with images or media for a richer communication experience.
  • Massive Integration Ecosystem: Connects with over 4,000 applications via Zapier, allowing for automated workflows triggered by actions in other business software.
  • White-Label Options: Agencies or larger businesses can brand the platform as their own, offering a custom-branded voicemail delivery service to their clients.

Ideal User & Practical Application

Real-World Scenario: A mortgage broker needs to inform her entire client database about a sudden drop in interest rates. Instead of spending days calling each person, she records a single, professional voicemail message. Using S2VM, she uploads her contact list and sends the message directly to every client's voicemail. This ensures everyone gets the time-sensitive news in a personal format, without her phone being tied up for days.

Pricing & Availability

S2VM operates on a credit-based, pay-as-you-go system, with no lock-in contracts. Users purchase credits that are then used to send voicemails and SMS messages. The service is available in Australia, New Zealand, the UK, the US, and Canada. While it doesn't offer a traditional voicemail inbox with features like those found in a voicemail to text service, its focus is squarely on outbound messaging.

  • Pros:
    • Excellent for non-intrusive marketing and mass communication.
    • Extensive integration options with platforms like Zapier and Salesforce.
    • Operates in multiple key international markets, including Australia.
  • Cons:
    • Not a traditional call-answering or voicemail management system.
    • Requires users to pre-record and upload their own audio messages.

Website: https://www.s2vm.com.au/

4. TNZ Group Australia: The No-Frills Voicemail-to-Email Solution

TNZ Group Australia delivers a straightforward, cloud-hosted voicemail-to-email service, focusing on reliability and simplicity. Instead of a complex app, it provides a dedicated voicemail number that captures messages and instantly forwards them as audio files to your email inbox. This makes it an ideal voicemail service for small business owners who prefer managing communications through their existing email workflow rather than adopting a new platform.

TNZ Group Australia

The service is built to be a robust, ‘set-and-forget’ tool. Its ‘never busy’ functionality ensures that multiple clients can leave a message simultaneously, eliminating the risk of frustrated callers hitting an engaged tone. This core focus on dependability and direct-to-email delivery is perfect for businesses like legal practices or accounting firms that require a clear, auditable record of client messages.

Key Features & Benefits

TNZ Group Australia centres its offering on core voicemail functionalities:

  • Dedicated Voicemail Numbers: Receive a new, dedicated number for your voicemail service, keeping it separate from your personal or main business line.
  • Voicemail-to-Email Delivery: All voicemails are immediately sent as an audio attachment to one or more designated email addresses for easy access and archiving.
  • Online Management Dashboard: A simple self-service portal allows you to manage settings, view message logs, and update your email recipients without needing technical support.
  • Customisable Greetings: You can upload your own professionally recorded greeting to maintain brand consistency and provide a polished first impression for callers.
  • ‘Never Busy’ Cloud Service: The cloud infrastructure is designed to handle multiple simultaneous calls, ensuring you never miss a message, even during peak business hours.

Ideal User & Practical Application

Real-World Scenario: A trades professional, like a plumber, is on-site and unable to answer calls. Instead of calls going to a personal mobile voicemail that might be full, they are diverted to the TNZ number. A new client leaves a detailed message about an urgent leak. The message is instantly emailed to both the plumber and his admin assistant, who can schedule the job immediately, ensuring rapid response time and securing the new business.

Pricing & Availability

TNZ Group Australia offers a flexible, pay-as-you-go pricing model. The service is available across Australia, with international numbers available upon request.

  • Pros:
    • Flexible month-by-month terms with no lock-in contracts.
    • Reliable service that handles multiple calls at once.
    • Secure online backup of all messages for your records.
  • Cons:
    • A 20c cost is incurred for each voicemail received.
    • Does not offer in-house professional recording for greetings; you must supply your own file.

Website: https://tnz.com.au/voicemail-to-email

5. OfficeHQ: The Human-Powered Virtual Receptionist & Voicemail Hybrid

OfficeHQ offers a different approach, blending technology with a human touch to create a comprehensive call management solution. It’s less of a standalone app and more of a full-service virtual receptionist team, backed by robust voicemail-to-email functionality. This hybrid model makes it an excellent voicemail service for small business owners who need a professional front office without the overheads of hiring staff.

OfficeHQ

The core value lies in its Australian-based receptionists who are available 24/7. They don't just take messages; they can screen calls, transfer high-priority callers directly to you, and provide instant summaries via email or SMS. This ensures no lead is ever missed while allowing you to stay focused on your core business activities, knowing that a real person is professionally handling your calls.

Key Features & Benefits

OfficeHQ provides a suite of services designed for seamless business communication:

  • 24/7 Australian-Based Virtual Receptionists: Live operators answer calls with your custom greeting, providing a consistently professional experience for your clients, day or night.
  • Voicemail-to-Email/SMS: When you're unavailable, messages are taken and sent directly to your inbox or phone as text, allowing for quick, discreet review and follow-up.
  • Intelligent Call Screening & Transfers: Receptionists filter out spam and non-urgent calls, only transferring the calls that meet your specified criteria, protecting your valuable time.
  • Software Integrations: The service can integrate with various business tools, helping to streamline workflows by automatically logging call details into your existing systems.

Ideal User & Practical Application

Real-World Scenario: A trades professional is on a noisy construction site and cannot answer their phone. Instead of calls going to a generic voicemail, an OfficeHQ receptionist answers using the business's name. They handle a new job enquiry by collecting the client's details and a quote request, then email the summary to the tradesperson. Simultaneously, they politely inform a supplier that the tradesperson will call them back, ensuring every interaction is professional.

Pricing & Availability

OfficeHQ offers flexible, no lock-in contract plans, including a 7-day free trial to test the service. Pricing is customised based on call volume and required features, so a direct enquiry is necessary to get a specific quote. The services are available across Australia.

  • Pros:
    • Provides a professional human touch that automated systems lack.
    • Flexible, no lock-in contracts and a free trial.
    • Offers complementary services like virtual addresses.
  • Cons:
    • Pricing is not transparent and requires a direct enquiry.
    • May be more comprehensive and costly than what a business needing only basic voicemail requires.

Website: https://www.officehq.com.au/industry/small-business-answering-service/

6. Virtual Headquarters (VHQ): Streamlined Voicemail-to-Email Delivery

Virtual Headquarters (VHQ) offers a straightforward yet powerful solution for businesses that want to modernise their message handling without the complexity of a full virtual receptionist service. It focuses on one core function and executes it exceptionally well: converting voicemails directly into audio files and delivering them instantly to your email inbox. This makes it an ideal voicemail service for small business owners who need a reliable, no-fuss system for capturing every missed call.

The service is built for efficiency and accessibility. By providing either a local or national Australian number, VHQ ensures that even when you can't answer, your clients are met with a professional, personalised greeting. This setup is perfect for trades professionals or consultants who are often on-site and need a simple way to review messages between appointments without logging into a separate, complicated platform.

Virtual Headquarters (VHQ)

Key Features & Benefits

VHQ's feature set is designed for simplicity and immediate utility:

  • Automated 24/7 Messaging Service: Guarantees that no call goes unanswered, capturing leads and client messages around the clock, regardless of your availability.
  • Instant Voicemail-to-Email Delivery: Voicemails are sent as audio files to your designated email addresses, allowing you to listen, save, or forward messages as you would with any other email.
  • Personalised Voicemail Greetings: Record your own custom greeting to maintain brand consistency and provide a professional first impression for callers.
  • Easy Management Portal: A user-friendly online portal and mobile app allow for quick updates to your settings, greetings, and email delivery preferences.
  • Local or National Numbers: Choose from a wide range of local, 1300, or 1800 numbers to establish a professional presence in specific regions or across Australia.

Ideal User & Practical Application

Real-World Scenario: A property manager is conducting back-to-back rental inspections and cannot answer her phone. With VHQ, calls from tenants reporting maintenance issues are diverted to her voicemail service. The recorded messages are immediately emailed to both her and her maintenance coordinator. This allows the coordinator to schedule a repair without delay, while the property manager can review all messages chronologically in her inbox that evening, ensuring nothing is missed.

Pricing & Availability

VHQ operates on flexible month-to-month plans with no lock-in contracts, making it a low-risk option for small businesses. The service is available exclusively for use with Australian numbers.

  • Pros:
    • Flexible month-to-month plans offer great agility.
    • Extremely quick and simple setup process.
    • No long-term commitments required.
  • Cons:
    • Excess minutes are charged at a per-minute rate.
    • Service is limited to the Australian market.

Website: https://virtualheadquarters.com.au/services/voicemail-to-email/

7. VOXY® AI Voicemail: AI-Powered Personalisation and Integration

VOXY® AI Voicemail by Vocal positions itself as a highly adaptable and intelligent message capture system for Australian businesses. It moves beyond basic voicemail by using AI to offer a more personalised and responsive experience for callers. This service is designed to seamlessly integrate with a variety of existing phone setups, making it an excellent voicemail service for small business owners who need a powerful solution without overhauling their current systems.

The core of its appeal lies in its intelligent caller recognition and customisation. The AI can identify repeat callers and VIP contacts, offering them a tailored experience, which is crucial for client-centric professions like mortgage broking or property management where personal relationships are key. It ensures every caller feels acknowledged, even when you can't answer.

VOXY® AI Voicemail

Key Features & Benefits

VOXY® AI Voicemail provides a robust set of features focused on intelligent and professional communication:

  • Intelligent Message Capture: The AI-powered voice attendant accurately captures messages and caller details, reducing the chance of missed opportunities from garbled voicemails.
  • Personalised Greetings: Set up custom greetings that can change based on the caller, time of day, or other criteria, providing a highly professional and tailored front for your business.
  • Instant SMS Notifications: Receive immediate SMS alerts with message details, allowing you to quickly assess and prioritise callbacks without needing to log in and listen to audio files.
  • Phone Contacts Recognition: The system's AI remembers your contacts, enabling it to offer a more familiar and efficient interaction for repeat callers and important clients. This is a stand-out feature compared to many other platforms. For those looking for a different approach to call management, it's worth exploring the variety of features available in a modern business voicemail app.
  • AI Voice Selection: Choose from a range of professional AI voices for your greetings, ensuring your brand maintains a consistent and high-quality image.

Ideal User & Practical Application

Real-World Scenario: A trades professional is on-site and unable to answer calls. When a high-value repeat client calls, VOXY® recognises their number and plays a specific, personalised greeting acknowledging them. After the client leaves a message about an urgent job, the system instantly sends an SMS to the tradesperson. Simultaneously, a new potential lead calls, receives a standard professional greeting, and their message is also captured and sent via SMS, allowing the business owner to prioritise the urgent job without losing the new lead.

Pricing & Availability

VOXY® is available across Australia and integrates with mobile, 1300/1800 numbers, and Cloud PBX systems. It involves a setup fee and a per-message charge.

  • Pros:
    • Excellent integration capabilities with various phone systems.
    • Strong focus on personalisation with AI caller recognition.
    • Compliant with Australian privacy laws, providing peace of mind.
    • 24/7 support ensures reliability for business-critical communications.
  • Cons:
    • Incurs a one-time $55 setup fee.
    • Pay-per-message pricing (55c per message/SMS) might be costly for businesses with very high call volumes.

Website: https://vocal.com.au/ai-voice-services/ai-voice-plans-for-business/voxy-ai-voicemail/

Voicemail Service Features Comparison

Product Implementation Complexity 🔄 Resource Requirements ⚡ Expected Outcomes 📊 Ideal Use Cases 💡 Key Advantages ⭐
OnSilent Moderate; simple setup, some learning for AI features Low; works with existing numbers/providers High; saves up to 8 hrs/week, streamlines communication Busy professionals with moderate-high call volume AI-powered prioritization, spam filtering, CRM integration
Voxbox Low; straightforward setup Low; local number required Moderate; voicemail-to-email with transcription Small Australian businesses in Sydney/Melbourne Landline numbers, no contracts, multi-recipient notifications
Straight 2 Voicemail (S2VM) Moderate; requires message recordings/upload Medium; message creation & management Niche; direct voicemail delivery & SMS broadcast Businesses needing ringless voicemail & SMS blasts Broad app integrations, white-label options
TNZ Group Australia Low; cloud service with online dashboard Low; no hardware needed Reliable; ‘never busy’, secure message backup Small businesses valuing flexibility & reliability Month-to-month terms, international numbers option
OfficeHQ Moderate; setup with virtual receptionists Medium; human reception & virtual office services Comprehensive; live answering, call screening Small businesses needing live answering & virtual office 24/7 Australian receptionists, call transfers
Virtual Headquarters (VHQ) Low; quick online/mobile management Low; cloud-based Consistent; instant voicemail email delivery Businesses needing flexible plans with local/national numbers Automated 24/7 messaging, easy management
VOXY® AI Voicemail Moderate; setup fee and AI configuration Medium; setup fee, per-message costs Advanced; AI-driven recognition and notifications Businesses requiring AI voicemail with multi-system integration AI message capture, personalized greetings

Making the Right Choice for Your Business's Voice

Selecting the right voicemail service for your small business is a significant decision, one that directly impacts customer communication, operational efficiency, and your professional image. Throughout this guide, we've explored a diverse range of powerful tools, from dedicated ringless voicemail platforms like Straight 2 Voicemail and Voxbox to comprehensive virtual receptionist services from OfficeHQ and Virtual Headquarters. We've seen how AI-driven solutions like VOXY® AI Voicemail are revolutionising message management and how established providers like TNZ Group Australia offer robust, scalable options.

The key takeaway is that the "best" service is not a one-size-fits-all solution. Instead, it's the one that aligns perfectly with your business’s unique workflow, budget, and communication strategy. Your final choice hinges on a clear understanding of your specific needs.

How to Choose Your Ideal Voicemail Service

To move from evaluation to implementation, consider these critical factors. Think of this as your final checklist before committing to a provider.

  • Define Your Primary Use Case: Are you primarily focused on outbound marketing and lead nurturing? A ringless voicemail service like S2VM might be your most effective tool. Do you need a human touch to handle inbound calls and appointment setting? Then a virtual receptionist from a provider like VHQ or OfficeHQ is likely the better path.
  • Analyse Your Call Volume and Patterns: A real estate agent experiencing high volumes of inbound enquiries during property launches has different needs from a mortgage broker who primarily makes scheduled outbound calls. Assess your daily and weekly call data to determine whether you need a pay-as-you-go model or an all-inclusive subscription.
  • Consider Integration and Workflow: How will this new service fit into your existing tech stack? Check for integrations with your Customer Relationship Management (CRM) software, calendar apps, and other business tools. A seamless integration saves time and prevents crucial customer information from falling through the cracks. For example, ensuring your voicemail transcripts automatically log into a client's CRM record is a massive efficiency gain.
  • Evaluate Scalability: Your business won't stay the same size forever. Choose a voicemail service for small business that can grow with you. Can you easily add more users, phone numbers, or advanced features as your team expands or your service offerings evolve? Avoid providers that lock you into rigid plans that penalise growth.

Final Thoughts on Implementation

Once you’ve made your choice, a successful rollout is paramount. Dedicate time to properly configure your greetings, set up call-forwarding rules, and train your team on the new platform. A poorly implemented tool, no matter how powerful, will only create frustration. Run tests, gather feedback from your staff, and don't be afraid to tweak settings to optimise performance. By investing in the right voicemail solution and implementing it thoughtfully, you're not just managing calls; you're building a more responsive, professional, and successful business.


Ready to ensure you never miss a critical call again? If your focus is on capturing every opportunity from your existing phone line without the overhead of a full virtual receptionist, OnSilent provides a streamlined and powerful solution. Discover how our intelligent voicemail and missed call service can professionalise your communications and convert missed calls into loyal customers. Explore OnSilent today and take control of your business's voice.