OnSilent

What it was

OnSilent is the app the studio is named after. It replaced a mobile phone’s voicemail with an AI receptionist for Australian tradespeople and real estate agents.

A user got a dedicated local number, and the app forwarded their unanswered calls to it. The caller could leave a message or talk to an AI assistant that knew the business: its services, its opening hours and, for real estate agents, its current listings. Seconds later the user got a notification with a summary, the caller’s name, an urgency score and two suggested replies. During business hours the assistant could also ring people back.

In numbers

Between the first voicemail in April 2024 and its retirement on 1 October 2026, OnSilent handled 9,457 calls and processed 7,032 messages, about 65 hours of caller audio.

Where it is now

The service is retired and no longer takes sign-ups. The old website, including its blog, is kept as an archive.